LIABILITY:

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Once our equipment is set up we accept no liability for any accidents, personal injuries or loss of property. Prior to the party being set up we require an “Equipment Rental Agreement and Liability Waiver” be signed by the client prior to the glampsite being set up.

 

CANCELLATION POLICY​:

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Your party date is not confirmed until the $100 deposit is made.

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Your $100 party deposit fee is non-refundable. If in the unforeseen case of an emergency, we must cancel your party date, you will receive a refund of your $100 deposit in addition to any amount already paid toward your party balance. ​​

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Once the deposit is paid, we require your remaining party balance must be paid in full no less than 7 days prior to your party date. If it is not paid by this time, your party may be subject to cancellation without a refund on any amount paid toward the party, including the initial $100 deposit. ​

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If one of your party guests cancels within the 24 hours prior to your party set up, please be aware that we do not offer refunds per guest tents for our glampsites.

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Our set up time will be agreed upon with the client.

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​Please use our cancellation policy as a measure to ensure notification to us of any party changes or cancellations as soon as you are able. We understand that life happens and are always happy to reschedule your party to another date based on our availability calendar at that time.

SAFETY POLICY:

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We love seeing how excited kids get while we are setting up a rental. With this being said, we ask that you provide direct adult supervision to children under the age of 10 if they will be in the room during the glampsite setup. We also request that the client is onsite while the glampsite is being set up.

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PETS: We adore our furry friends! We ask that you ensure they are not in the glampsite space during set up or pick up, this is for their safety as we move things around, and for an efficient party set up. Please ensure that the party space is clear of pet hair prior to our arrival!

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We use inflatable air mattresses as beds. The United States Consumer Product Safety Commission advises adults to never let a child under 3 years of age on inflatable air mattresses as doing so poses a risk of suffocation. Please ensure no children under the age of 3 are sleeping on the glamping air mattresses.

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STATEMENT OF SERVICE

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We understand the many tasks at hand when it comes to hosting a party. This is why we deliver, set up, and pickup every party rental service booked by a client. That being said, we do not currently offer party services such as event coordination or clean up beyond our scope, which includes the quality-ensured delivery, set up, and clean up of our party rental items only.​

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We are happy to accommodate and plan with clients customization theme requests for a fee, which goes toward the cost of the new inventory purchased for the request. Many times, our clients request a combination of colors and inventory from different themes we already offer, in which case, a fee is not assessed. Please provide as much detail as possible in your initial booking form request so we can ensure what we deliver meets, if not exceeds, your expectations! Thank you for choosing Chic Shanties and we CANNOT wait to make your glampsite a wonderful and memorable experience!

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Contact Us  

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If you have any questions about these Policies, You can contact us:

 

  * By email: chicshantiespb@gmail.com